Cards and Electronic Transaction Officer

Source Microfinance Bank is a digital bank with a focus on how to serve you better always! At Source Credit, we have our plans to serve you better right at the center of all we do, and our service offerings. We also ensure we give the best customer service experience that is tailored just for you. Source Microfinance Bank is poised to change the face of banking in Nigeria. We are reinventing banking to empower a generation.

We are recruiting to fill the position below:

Job Title: Cards and Electronic Transaction Officer

Location: Lagos
Job Type: Full-Time

Job Description

• Card Product Development: Overseeing the design and launch of new card products (e.g., credit cards, prepaid cards, fuel cards) that meet customer needs and align with market trends.
• Card Operations Management: Ensuring the smooth day-to-day operation of card services, including card issuance, activation, and maintenance, as well as handling any technical issues related to card processing.
• Customer Support and Issue Resolution: Handling escalated customer complaints related to cards, including fraud issues, lost or stolen cards, and technical problems.
• Card Analytics and Reporting: Monitoring the performance of card products by analyzing data on usage, transaction volume, and customer satisfaction to identify trends and areas for improvement.
• Strategic Planning: Developing strategies to grow card product usage, enhance profitability, and improve the overall customer experience.
• Cross-Department Collaboration: Working closely with other teams like marketing, IT, compliance, and customer service to ensure the success of card programs and services.
• Compliance and Risk Management: Ensuring all card-related services and transactions comply with regulatory requirements (such as PCI DSS standards) and managing risks related to fraud, data breaches, and misuse of card services.
• Vendor and Partnership Management: Liaising with external vendors, like card manufacturers, and service providers for card processing (e.g., Mastercard, Visa), and managing partnerships for co-branded or white-label card products.

Requirements

• Business related degree
• 5 years card management experience in the financial services sector
• Proven experience of managing effective and efficient completion of debit and credit cards processing functions and support
• Sound planning and organizational skills with ability to work with minimal supervision
• Active Listening and Communication Skills.
• Time management skill.
• Technical skill and effective use of Microsoft office (Excel, PowerPoint Teams e.t.c)
• Experience in use of core bank application/solution is compulsory.
• Proven experience in management of cards business project
• Proven experience development and management of strategic partnerships to grow card business
• Highly efficient cross-functional team management

How to Apply
Interested and qualified candidates should:
Click here to apply