Product Analyst Job

Source Microfinance Bank is a digital bank with a focus on how to serve you better always! At Source Credit, we have our plans to serve you better right at the center of all we do, and our service offerings. We also ensure we give the best customer service experience that is tailored just for you. Source Microfinance Bank is poised to change the face of banking in Nigeria. We are reinventing banking to empower a generation.

We are recruiting to fill the position below:

Job Position: Product Analyst

Job Location: Lagos
Job Type: Full-Time

Job Description
Product Management:

• Product Strategy & Roadmap: Define the product vision, strategy, and roadmap for digital channels (mobile app, USSD, internet banking) and internal operational tools in alignment with business goals.
• Market Research: Conduct competitor analysis and market research to identify trends, customer pain points, and opportunities for innovation in the microfinance space.
• Backlog Ownership: Own and prioritize the product backlog, balancing business value, technical feasibility, and regulatory requirements.
• Performance Monitoring: Define Key Performance Indicators (KPIs) for products (e.g., adoption rates, transaction volumes, user satisfaction) and use data to drive iterative improvements.
• Go-to-Market Support: Collaborate with marketing and operations to launch new features, create training materials, and ensure successful adoption by both staff and customers.

Business Analysis:

• Requirements Elicitation: Work with stakeholders (Credit, Operations, Risk, Finance) to capture detailed functional and non-functional requirements for new features and system enhancements.
• Process Optimization: Analyze current workflows within the Core Banking System (CBS) and lending processes, identifying bottlenecks and recommending automated solutions.
• Documentation: Translate product vision into detailed user stories, Business Requirement Documents (BRDs), and Functional Specifications for the development team.
• Stakeholder Communication: Act as the primary liaison between business units and the technical team, ensuring clear communication and managing expectations throughout the development cycle.
• UAT Coordination: Define UAT test cases, coordinate testing with business users, and validate that delivered solutions meet the defined acceptance criteria.

Requirements

• Experience: 4-7 years of combined experience as a Business Analyst and/or Product Manager, specifically within the Banking or Financial Services industry. Experience in microfinance or digital lending is highly preferred.

Product Skills:

• Proven ability to define product strategy and manage a product roadmap.
• Experience with product analytics tools and data-driven decision-making.
• Familiarity with UX design principles and customer-centric development.

Technical & Analytical Skills:

• Proficiency in SQL for data analysis and reporting.
• Experience with Core Banking Systems (e.g., T24, Finacle, Flexcube, or any microfinance-specific platform).
• Knowledge of API integrations, payment gateways (NIBSS, Remita), and digital channels.
• Proficiency in product/project management tools.
• Domain Knowledge: Deep understanding of lending operations, deposit mobilization, and regulatory compliance (Central Bank of Nigeria guidelines) as they relate to technology.

Soft Skills:

• Strong leadership and influencing skills, with the ability to drive consensus among diverse stakeholders.
• Excellent communication skills, capable of presenting to senior management and explaining technical concepts to non-technical users.
• Highly organized, able to manage multiple products and projects simultaneously in a hybrid work environment.