Business Unit Lead (Pharmacy)

Locations: Surulere & Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Business Unit Lead is responsible for managing the day-to-day operations of the assigned business unit, ensuring operational efficiency, regulatory compliance, inventory integrity, excellent customer service, and team performance while driving business growth and stakeholder satisfaction.

Responsibilities

• Build and maintain strong relationships with customers, vendors, regulators, and internal stakeholders while resolving operational issues promptly.
• Manage inventory planning, stock control, and resource utilization to ensure product availability and accuracy.
• Monitor operational performance, prepare reports, and support audits, inspections, and continuous improvement initiatives.
• Lead, supervise, and develop team members to achieve operational excellence and high performance.
• Oversee daily business unit operations to ensure efficient service delivery and compliance with organizational standards.

Key Performance Indicators (KPIs)

• Foster high employee engagement and continuous operational improvement.
• Maintain 95% order fulfilment and inventory accuracy with a stock-out rate of 5% or less.
• Maintain a minimum of 85% patient satisfaction and team performance rating.
• Achieve at least 90% compliance audit and stakeholder satisfaction scores.
• Achieve 40% annual sales growth while maintaining a 10% operating expense ratio.

Requirements

• Bachelor’s Degree in Pharmacy, Pharmaceutical Sciences, or a related field; professional certification is an added advantage.
• Proficiency in pharmacy management software, Microsoft Office applications, and data reporting tools.
• Strong knowledge of inventory management, regulatory compliance, budgeting, vendor management, and risk management.
• MUST reside close to Surulere or Ikeja. NO accommodation is provided.
• Minimum of four (4) years’ experience in pharmacy management, healthcare services, or a similar leadership role.
• Demonstrated leadership, communication, problem-solving, and stakeholder management skills.