Branch Operations Manager

American International Insurance Company (AIICO) Insurance Plc. is a Life Assurance Company which commenced operations in Nigeria in 1963. AIICO insurance plc is the leading player in the industry with the largest and most profitable agency network in Nigeria. It has acquired the highest quality of learning systems and processes.

We are recruiting to fill the position below:

Job Position: Branch Operations Manager / Strategy Support Executive

Job Location: Lagos, Nigeria

Job Description

• The Branch Operations Manager/Strategy Support Executive is responsible for overseeing and optimizing the daily operations of AIICO Insurance branches, ensuring efficiency, compliance, and high-quality service delivery.
• This role involves managing staff, optimizing operational processes, and implementing strategic initiatives to drive branch performance and support overall company goals.
• The manager will also be responsible for management information system development, analyzing branch performance metrics, financial targets, identifying areas for improvement, and ensuring alignment with corporate policies and objectives.
• The role also involves contributing to the development, execution, and monitoring of corporate strategies, assisting in market research, data analysis, and cross-functional coordination to ensure strategic alignment with business objectives.

Job Details

• Serve as the Chief Liaison Officer and Coordinator for operational effectiveness and efficiency in branches with the centralized functions and Strategic Business Units (SBUs).
• Collaborate with Digital Marketing and Communication function to ensure workspace standardization is maintained in all business locations.
• Analyze branch performance metrics and prepare regular reports for senior management.
• Collaborate with Human Capital to conduct regular performance evaluations, provide feedback, and implement training programs to enhance branch staff skills.
• Identify and mitigate operational risks within the branch.
• Work closely with other branches and departments to ensure consistency and alignment of operations.
• Provide support in the development of business models and strategic initiatives that drive organizational growth and competitive advantage.
• Develop comprehensive reports and presentations for senior leadership, translating research findings into strategic recommendations.
• Perform financial analysis, cost-benefit assessments, and ROI calculations for strategic initiatives, mergers, acquisitions, and investments.
• Facilitate meetings, workshops, and strategic discussions, ensuring clarity in objectives and actionable outcomes.
• In the event of capacity gaps, provide support to meet critical needs, smooth transitions, and keep our organization and goals on track.

Requirements

• Bachelor’s Degree in insurance, Business Administration, Finance, or a related field. A Master’s degree is a plus.
• Minimum of 5-7 years of experience in branch operations management, preferably in the insurance industry.
• Proven track record of successfully managing branch operations and achieving performance targets.
• Professional certification is mandatory.
• Strong knowledge of insurance products, services, and industry regulations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work independently and make strategic decisions.
• Strong customer service orientation and problem-solving skills.