Welcome to Bottleking Limited, the Minister of Enjoyment, at 27 Castle Rock Ave, Lekki Peninsula II, Lekki 105102, Lagos. We specialize in offering an exquisite selection of exotic wines and premium drinks. Our dedication to quality and customer satisfaction has made us a trusted name in the beverage industry. At Bottleking, we believe in celebrating life's moments with the finest drinks from around the world. Join us and experience the true taste of luxury.
We are recruiting to fill the position below:
Job Title: Weekend Customer Service Representative
Location: Osapa, Lekki, Lagos, Nigeria
Job Summary
- We are looking for a smart, responsive, and customer-focused Weekend Customer Service Representative to support our operations on Saturdays and Sundays.
- The ideal candidate will handle customer inquiries, resolve complaints, and ensure a seamless customer experience across all touchpoints.
Key Responsibilities
- Respond promptly to customer inquiries via phone, WhatsApp, email, and social media
- Process orders and provide accurate information about products and services
- Maintain proper records of customer interactions and transactions
- Follow up with customers to ensure satisfaction and retention
- Support weekend operations to ensure smooth service delivery
- Resolve customer complaints efficiently and professionally
- Escalate complex issues to the appropriate team when necessary
Requirements
- Minimum of OND / HND / B.Sc. in any relevant field
- Ability to multitask and work in a fast-paced environment
- Basic knowledge of using CRM tools and social media platforms
- Must be proactive, reliable, and detail-oriented
- Prior experience in customer service or a similar role is an advantage
- Strong communication and interpersonal skills
Mandatory Requirement:
- Candidate must reside in or around Osapa, Lekki (proximity is strictly required)
Work Schedule:
- Days: Saturday & Sunday (3PM)
What We Offer
- Competitive weekend salary of N100,000 per month.
- Opportunity to work in a fast-growing, dynamic environment
- Hands-on experience in customer engagement and operations
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.
Application Deadline 2nd June, 2026
