Associate Customer Support Specialist

???? Description

• Serve as primary contact for basic technical support for Fleetio customers.
• Provide exceptional tier 1 support via phone and email.
• Understand fleet management software features and integrations.
• Collaborate with teams to escalate complex issues.
• Identify improvements for support workflows and docs.
• Schedule: 10am-7pm BST, Mon-Fri.

???? Requirements

• Experience in customer or technical support, preferably software.
• Knowledge of fleet management software is a plus.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Proficiency with ticketing systems and CRM software.
• Flexibility to work occasional evenings or weekends.

???? Benefits

• Health and dental coverage
• Vision insurance
• Incentive stock options
• 401(k) match at 4%
• PTO of 4 weeks
• Remote-friendly since 2012

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