Assistant Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Summary

• We are looking for a responsible Assistant Manager to help organize and run our retail stores and fill in for the Store Manager when needed.

Responsibilities

• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Suggest sales training programs and techniques
• Handle complaints from customers
• Monitor and maintain store inventory
• Monitor retail operating costs, budgets and resources
• Coach and support new and existing Sales Associates
• Create reports, analyze and interpret retail data, like revenues, expenses and competition
• Communicate with clients and evaluate their needs
• Evaluate employee performance and identify hiring and training needs
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Supervise and motivate staff to perform their best
• Analyze consumer behavior and adjust product positioning
• Research emerging products and use information to update the store’s merchandise
• Track the progress of weekly, monthly, quarterly and annual objectives
• Make sure all employees adhere to company’s policies and guidelines
• Act as our store’s representative and set an example for our staff
• Conduct regular audits to ensure the store is functionable and presentable

Requirements

• Experience with recruiting and performance evaluation processes
• Proficient user of MS Office (MS Excel in particular)
• Flexibility to work in shifts
• Leadership and organizational abilities
• Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
• Interpersonal and communication skills
• Problem-solving attitude
• Familiarity with financial and customer service principles