Supermarket Manager

Location: Jabi, Abuja (FCT)
Employment Type: Full-time
Reports To: Operations Manager / General Manager

Role Summary

• The Supermarket Manager is responsible for overseeing the daily operations of the store, ensuring excellent customer service, driving sales, maintaining inventory accuracy, supervising staff, and ensuring the supermarket runs efficiently and profitably.
• The role requires strong leadership, problem-solving abilities, and operational expertise.

Key Responsibilities

• Implement promotional activities and ensure product displays are attractive.
• Prepare daily/weekly sales reports and analyze performance indicators.
• Manage and supervise staff including cashiers, floor attendants, and inventory personnel.
• Coordinate with suppliers and ensure timely delivery of goods.
• Ensure adherence to cash-handling procedures and financial controls.
• Monitor inventory levels, place orders, and ensure timely restocking of shelves.
• Train, coach, and motivate team members to meet performance targets.
• Oversee day-to-day supermarket operations.
• Ensure excellent customer service and handle customer complaints professionally.
• Maintain store cleanliness, safety, and compliance with company standards.

Requirements
Qualifications & Experience:

• Minimum of OND / HND / B.Sc Degree in any related field.
• 2–5 years experience in supermarket management.
• Experience handling fast-paced retail operations is an added advantage.

Technical Skills:

• Store Operations Knowledge: Knowledge of merchandising, shelf arrangement, product categorization, and store layout improvement.
• Compliance & Safety: Familiarity with workplace safety standards, hygiene practices, and regulatory requirements.
• Financial Knowledge: Basic understanding of budgeting, cost control, shrinkage reduction, and profit optimization.
• POS & Retail Systems: Understanding of supermarket POS systems, cash-handling procedures, and reconciliation.
• Supplier & Vendor Management: Ability to manage suppliers, negotiate prices, and track deliveries.
• Sales & Reporting: Proficiency in daily/weekly sales reporting, analyzing sales trends, and preparing performance summaries.
• Inventory Management: Ability to monitor stock levels, identify shortages, manage expiries, and coordinate reorders.

Soft Skills:

• Problem-Solving: Ability to think quickly and handle operational challenges efficiently.
• Adaptability: Ability to work in a dynamic environment and adjust to operational changes or emergencies.
• Decision-Making: Ability to make sound, timely decisions in fast-paced situations.
• Stress Management: Able to work under pressure, especially during peak periods.
• Customer Service Orientation: Strong focus on addressing customer needs and resolving issues professionally.
• Time Management: Ability to prioritize tasks and manage multiple activities simultaneously.
• Leadership & Team Management: Ability to supervise, motivate, and guide staff effectively.
• Communication Skills: Clear verbal and written communication for dealing with customers, staff, and suppliers.
• Teamwork: Works well with teams and fosters a positive work environment.
• Attention to Detail: Ensures accuracy in stock counts, pricing, display arrangement, and reporting.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using "Supermarket Manager - Abuja" as the subject of the mail.

Note

• Only for people within jabi and it's environ.
• Only shortlisted candidates will be contacted.