Ajo Program Manager

We are recruiting to fill the position below:

Job Title: Ajo Program Manager

Location: Lagos
Employment Type: Full-time

Job Summary

• The successful candidate will oversee customer acquisition, portfolio performance, collections, and the management of Supervisors, Agents, and Merchants while driving business growth, operational excellence, and the successful expansion of the programme.
• We are seeking a results-driven Ajo Program Manager to lead the growth and operational success of our Ajo (Daily Contribution) Programme.

Key Responsibilities

• Ensure compliance with internal policies, regulatory requirements, and established operational standards.
• Build and maintain strategic relationships with transport unions, market associations, merchants, and other ecosystem partners.
• Monitor missed remittances, collection risks, and delinquency trends while implementing effective recovery strategies.
• Oversee customer onboarding, agent productivity, merchant performance, and field operations to ensure service excellence.
• Lead the overall strategy, execution, and growth of the Ajo Programme.
• Collaborate with Product, Technology, Operations, Finance, Compliance, and Operations teams to continuously improve the programme.
• Prepare and present periodic business performance, portfolio, operational, and management reports.
• Monitor programme performance through key business metrics, identify performance gaps, and implement corrective actions.
• Strengthen internal controls and operational processes to minimize fraud, leakage, and financial risk.
• Develop initiatives to improve customer retention, operational efficiency, and revenue generation.
• Perform any other responsibilities required to ensure the successful growth and sustainability of the Ajo Programme.
• Drive customer acquisition, portfolio growth, and market penetration across assigned locations.
• Develop and implement strategies to maximize daily collections while ensuring excellent portfolio quality.
• Build, supervise, coach, and manage Supervisors, Agents, and Merchants to achieve business and operational objectives.

Requirements

• Candidates should possess a BSc / HND qualification with 0 - 5 years work experience.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shorlisted candidates will be contacted.