Ticketing and Reservation Officer

Location: Lagos
Employment Type: Full-time

Summary

• We are looking for an experienced and passionate Ticketing and Reservation Officer to join our team.
• As a Ticketing and Reservation Officer, you will be responsible for managing the ticketing, and reservation unit in our organization.

Key Responsibilities

• Answering questions regarding dates, prices, and availability of flights.
• Keep Informed of Business Changes that affect the Ticketing Area.
• Helping passengers and customers with inquiries regarding changes or cancellations;
• Educate and Enlighten Customer on the New and Existing Products of the Company.
• Follow up on Enquiries and Convert it to Sales.
• Make Reservations / Bookings for Customers, Issuing flight tickets
• Arrange Reservations and Routing for Passengers at Request or as directed.
• Inform Clients of Essential Travel Information, such as Travel Times.
• and promoting special offers.
• Make Ticket Booking, Quote Fare, and send directly to Customers or as directed.
• Sell travel products.
• Using computer reservations systems to check availability.
• Determines whether space is available on Travel Dates requested by the Customer.

Qualifications & Requirements

• 3 - 4 years ticketing experience
• Excellent written and verbal communication skills.
• Proficiency in the use of any of the 3 GDS is a must, especially Amadeus & Galileo
• A positive attitude and a growth mindset.
• Experience in tour packaging is a plus
• Strong Analytical skills
• Minimum of an OND qualification.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using"Ticketing and Reservation Officer"as the subject of the email.

Note: Only shortlisted candidates will be contacted.