Technical Support Specialist

???? Description

• Efficiently process tickets and escalations via Jira and Slack
• Diagnose, troubleshoot, and resolve complex issues
• Provide clear updates to internal teams about technical problems
• Work with product and engineering to resolve escalations
• Specialize in Payroll to become a subject matter expert
• Create and maintain knowledge base articles

???? Requirements

• 3+ years diagnosing and troubleshooting technical issues in startup/fast-paced env
• 1+ year in Customer Support
• Fluent in written and verbal English
• Experience with SQL, RESTful APIs, and logs monitoring (Datadog)
• Basic scripting knowledge (Python, Node.js)
• Must be based within LATAM region

???? Benefits

• Stock grant opportunities based on role, status and location
• Additional perks and benefits by country and employment status
• Remote work flexibility, including optional WeWork access
• Inclusive, equal-opportunity workplace

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