Technical Support Engineer 2

???? Description

• Support customers using Twilio's Programmable Messaging API.
• Act as the voice of Twilio to customers and partners.
• Explain complex issues to technical and non-technical audiences via phone, email, and chat.
• Develop efficient workflows while following standard processes.
• Collaborate with Product/Engineering via Slack; file Jira bugs.
• Escalate and surface customer problems to improve processes.

???? Requirements

• 2+ years in a client-facing technical role, preferably REST API or enterprise software.
• Firm understanding of technology stacks common to the Web ecosystem.
• Functional knowledge of general-purpose programming languages.
• Strong problem-solving and technical troubleshooting skills.
• Ability to professionally address customer concerns and provide concise feedback.
• Ability to de-escalate tense customer situations in a live environment.

???? Benefits

• Competitive pay
• Generous time off
• Parental and wellness leave
• Healthcare
• Retirement savings program

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