Technical Support Engineer

???? Description

• Help customers with setup requests for Didomi products (CMP, PMP, API)
• Troubleshoot issues; reproduce bugs; escalate to Engineering; follow up
• Provide feedback; qualify feature requests; help prioritize bugs
• Contribute to docs; train teams; propose projects to improve ops
• Full-time role from Paris office or remote anywhere in Europe

???? Requirements

• Degree in Computer Science or equivalent
• Understanding of how websites and web apps work
• 2+ years experience as Technical Support Engineer, TAM or Solution Engineer
• Very good English and French, written and spoken
• JavaScript knowledge; familiarity with frontend stacks
• Familiarity with tech, media or e-commerce industry

???? Benefits

• Exposure to mobile app languages (Java/Objective-C/Kotlin/Swift)
• Understanding data via Google Analytics
• Familiarity with ad tech industry or publishers pain points
• APIs and Cloud Buckets expertise
• SaaS experience
• GDPR and data privacy sensitivity

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