Technical Customer Success Manager, AMER Central/East

???? Description

• Manage a portfolio of strategic accounts across onboarding, adoption, and renewal.
• Establish trusted advisor relationships and drive continued value.
• Lead strategic meetings and Executive Business Reviews to share advice.
• Drive implementation and onboarding with focus on time to value.
• Develop and nurture customers for advocacy.
• Collaborate with sales and technical teams to renew and expand the platform.

???? Requirements

• 5+ years experience; 2+ years supporting customers.
• Strong technical background; Kubernetes knowledge is nice to have.
• Curious, creative, eager to learn and adapt.
• Self-starter.
• Excellent verbal and written communication.
• Translate technical concepts for diverse stakeholders.

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