Mama Cass is a restaurant that serves authentic African and International meals served with heart, in spaces that feel like home.
We are recruiting to fill the position below:
Job Title: Quality Assurance Manager
Location: Lagos
Employment Type: Full-time
Job Summary
- We are seeking a detail-oriented and proactive Quality Control Manager to oversee and ensure the highest standards of food quality, hygiene, and service delivery across our operations.
- The ideal candidate will be responsible for monitoring processes, conducting inspections, and driving continuous improvement to enhance customer satisfaction and compliance with industry standards.
Key Responsibilities
- Monitor food preparation, handling, and service to ensure consistent quality and adherence to hygiene and safety standards.
- Train and sensitize outlet and event staff on food safety, hygiene, and quality control procedures.
- Support internal and external audits by ensuring outlets and production teams are inspection-ready at all times.
- Follow up on customer complaints related to product or service quality and verify that corrective measures are implemented.
- Collaborate with kitchen, production, service, and logistics teams to drive continuous improvement in quality and customer satisfaction.
- Conduct routine inspections of kitchens, production areas, storage rooms, service areas, and event setups for cleanliness, organization, and compliance.
- Inspect raw materials, ingredients, packaging, and finished products to ensure they meet company standards before use or distribution.
- Check presentation standards for dine-in, takeaway, and event settings, including plating, packaging, serving, and décor arrangements.
- Identify deviations from quality or hygiene standards and coordinate with relevant teams to implement corrective actions.
- Document inspection findings, maintain quality control logs, and track recurring issues and improvements.
Requirements & Qualifications
- Bachelor’s Degree in Food Science, Hospitality Management, or a related field.
- 2 - 3 years’ experience in a quality control or food safety role.
- Excellent attention to detail and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proven experience in quality control, preferably in the food service or hospitality industry.
- Strong knowledge of food safety and hygiene standards (HACCP, ISO, etc.).
Key Competencies:
- Quality Assurance & Compliance
- Team Training & Development
- Documentation & Reporting.
- Inspection & Audit Management
- Process Improvement
Salary
N200,000 - N250,000 monthly.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the email.
Note: Shortlisted applicants will be contacted for an interview
Application Deadline 24th April, 2026.
