Star Development Team Lead

We are recruiting to fill the position below:

Job Title: Star Development Team Lead

Location: Anambra
Employment Type: Full-time

Job role

• The Star Development Team Lead manages a team of Star Development Coordinators responsible for recruiting, training, and onboarding Jaza Stars for new service locations.
• This role ensures that qualified personnel are hired and properly prepared to operate Jaza service locations effectively.
• The position plays a critical role in the successful launch and operation of new sites by ensuring each location has competent Jaza Stars who understand the company's mission and operational procedures.

Accountabilities

• Own the quality standards for Jaza Star recruitment, training, and onboarding
• Maintain team staffing levels to ensure required coordinator roles are filled
• Lead a team of Star Development Coordinators to achieve Jaza Star recruitment targets
• Ensure the team maintains a high First Pass Yield for recruitment and training processes
• Ensure consistent implementation of Star development processes across all new sites.

Roles & Responsibilities
Team Management and Development:

• Conduct regular performance reviews and provide constructive feedback to team members
• Recruit, train, and mentor Star Development Coordinators
• Assign and track team member responsibilities for Jaza Star recruitment in assigned regions
• Ensure team members understand and follow recruitment and training standards
• Identify training needs and coordinate skill development for the star development team

Recruitment Strategy and Implementation:

• Oversee the creation and distribution of job advertisements for Jaza Star positions
• Monitor recruitment metrics and adjust strategies to meet targets
• Establish standardized interview processes and selection criteria
• Develop and implement effective recruitment strategies for new Jaza service locations
• Ensure recruitment activities are aligned with expansion timelines

Training Program Management:

• Implement effective evaluation methods to assess trainee competency
• Oversee the development and maintenance of comprehensive training materials
• Identify opportunities to improve training effectiveness and efficiency
• Review and approve training schedules and logistics
• Ensure consistency in training delivery across all new sites

Onboarding Quality Assurance:

• Review and approve final Jaza Star selections before contracting
• Maintain a high First Pass Yield for the recruitment process by implementing quality control measures
• Monitor post-onboarding performance to identify training gaps
• Ensure proper documentation of all Jaza Star information in the HR registry ? Oversee the contract issuance and signing process for new Jaza Stars

Go-Live Support and Evaluation:

• Evaluate the effectiveness of recruitment and training through star performance metrics
• Ensure a smooth transition of Jaza Stars from recruitment to operations
• Implement performance monitoring mechanisms for newly onboarded Stars
• Oversee the first month of operational support for new Jaza Stars
• Coordinate Jaza Star participation in site go-live activities

Go-Live Support and Evaluation:

• Provide regular updates to the QA Expansion/Growth Lead on recruitment progress
• Contribute to the refinement of recruitment, training, and onboarding processes
• Document and report key metrics, including Jaza Stars recruited, onboarded, and retention rates
• Facilitate communication between the expansion team and the operations team regarding Star Development
• Present recruitment and training data during expansion team meetings

Key Performance Indicators (KPIs)

• Number of Jaza Stars recruited vs. targets
• First Pass Yield for recruitment (total Jaza Stars recruited minus number requiring replacement)
• Team completion rate (percentage of required roles filled)
• Onboarding completion rate.

Requirements

• Ability to develop tailored recruitment strategies to attract candidates.
• Managerial skills.
• A Bachelor’s Degree in any related field.
• Previous experience in roles where rural talent acquisition was done.