Customer Success Partner, Mid Market

???? Description

• Partner with clients to drive digital training on 360Learning.
• Map objectives, audit usage, identify opportunities.
• Support contract renewals by delivering outcomes.
• Coordinate resources across technical and educational teams.
• Develop use cases and grow the account over time.
• Build trust with sponsors and expand advocacy.

???? Requirements

• 3+ years in a Customer Success role
• Experience in HR Tech or Learning SaaS
• SaaS industry experience
• Knowledge of CS KPIs
• Strong interpersonal and communication skills
• Bachelor’s Degree or equivalent

???? Benefits

• Base salary plus variable pay and equity.
• Health insurance, RRSP matching, parental leave, dev opportunities.
• Remote-first culture with flexible hours and unlimited PTO.
• DEI, ERGs, and CSR initiatives.

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