Sr. Program Manager, Incident Management

???? Description

• Own the incident program: design, governance, DRI across Build org.
• Build AI-powered incident tools: summaries, severity, RCA, postmortems.
• Accelerate decisions: clarity and cross-team decisions.
• Surface and resolve systemic issues: root-cause fixes.
• Build and maintain reporting: dashboards with Databricks and Looker.
• Partner cross-functionally: engineering, product, security, GTM and leadership.

???? Requirements

• Deep incident management experience; led incident programs.
• Experience with AI-enabled processes; using AI-native tools.
• Systems mindset; end-to-end lifecycle; scalable.
• Influences without authority; cross-functional leadership.
• Technical empathy; observability, SLOs, logs, metrics.
• Data fluency; SQL, Databricks; translate data into insights.

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