Service Delivery and Planning Specialist

We are recruiting to fill the position below:

Job Title: Service Delivery and Planning Specialist

Locations: Victoria Island, Lagos

Job Summary

• We are seeking an experienced Service Delivery & Planning Specialist to oversee the planning, coordination, and execution of enterprise service delivery operations.
• The ideal candidate will ensure timely, high-quality service implementation while collaborating with cross-functional teams, including Network Operations, Sales, and Customer Experience.

Key Responsibilities

• Lead and coordinate all service delivery and field deployment activities to meet customer requirements and company standards.
• Drive service quality improvement, documentation compliance, and adherence to SLAs.
• Provide technical presales support and contribute to process improvement initiatives.
• Supervise solution architecture, service planning specialists, and field engineers to ensure smooth project execution.
• Collaborate with internal stakeholders and vendors to ensure all materials, bandwidth, and support structures meet quality benchmarks.
• Oversee service planning, risk assessment, and quality assurance of installations and deployments.

Requirements

• Strong knowledge of LAN/WAN/WLAN, Microwave/Fibre technologies, and network design (HLD/LLD).
• Professional certifications such as CCNA, CWNA, or Mikrotik are required; Project Management certification is an added advantage.
• Proven leadership, coordination, and project management skills.
• Bachelor’s degree in Electrical, Telecommunications, Computer Science, or related field.
• Minimum of 5 years’ experience in telecoms/ICT/ISP service delivery, planning, or operations.
• Excellent communication and customer relationship management abilities.