ServiceNow SecOps

We are recruiting to fill the position below:

Job Title: ServiceNow SecOps / IRM Architecture Lead - Africa

Location: Lagos
Job type: Full time

Position Summary

• The ServiceNow SecOps / IRM Architecture Lead is a Senior Manager-level role responsible for the technical architecture and pre-delivery governance of KPMG T&I's ServiceNow Security Operations (SecOps) and Integrated Risk Management (IRM) engagements. Given KPMG's Elite ServiceNow Partner status, the quality and credibility of KPMG's ServiceNow implementations is central to maintaining and growing alliance revenue.
• This role ensures that all ServiceNow SecOps and IRM solutions are correctly designed, compliant with ServiceNow reference architectures, and structured for successful delivery - protecting both deal quality and KPMG's Elite Partner standing

Key roles and responsibilities
ServiceNow Architecture Design and Pre-Signing Quality (55%):

• Maintain KPMG T&I's ServiceNow architecture standards, reference designs, and Elite Partner implementation methodology.
• Participate in pre-sales technical workshops with clients, demonstrating KPMG's ServiceNow SecOps and IRM expertise at the architecture level.
• Lead the architecture and solution design for all major ServiceNow SecOps and IRM pursuits - ensuring designs are technically compliant, commercially viable, and deliverable before contracts are signed.
• Produce high-quality ServiceNow solution architecture documents, implementation blueprints, and technical proposals for client pursuits.
• Review and approve all ServiceNow scopes of work - ensuring they are priced correctly, aligned to ServiceNow best practices, and do not introduce customisation risk.

Delivery Architecture Governance (30%):

• Conduct formal architecture health checks at key delivery milestones - identifying scope creep, configuration drift, and technical debt before they become delivery failures.
• Provide architectural oversight on active ServiceNow SecOps and IRM delivery engagements - attending design reviews, sprint reviews, and technical governance forums.
• Collaborate with Block E to document and publish ServiceNow delivery accelerators, configuration standards, and reusable implementation assets.
• Ensure that all implementations maintain compliance with ServiceNow's Elite Partner technical standards and certification requirements.
• Serve as the technical escalation authority for ServiceNow architecture decisions during delivery, resolving conflicts between client requirements and best-practice design.

Alliance and Certification Management (15%):

• Contribute to internal capability development by running ServiceNow architecture training sessions and knowledge-sharing workshops.
• Engage actively with ServiceNow's partner technical team - attending Technical Architecture Board meetings, partner enablement sessions, and product advisory forums.
• Support KPMG's ServiceNow Elite Partner renewal process with certification, delivery quality, and technical contribution evidence.
• Maintain and develop KPMG's ServiceNow architecture certification portfolio, including personal certifications in SecOps, IRM, and Now Platform architecture.

Academic/ Professional qualifications and Experience

• Familiarity with GRC frameworks (ISO 27001, NIST, COBIT) and their application in ServiceNow IRM.
• Degree in Computer Science, Information Systems, or related technical discipline.
• Minimum 8 years of technology experience, with at least 4 years focused on ServiceNow implementation and architecture.
• Demonstrated experience delivering ServiceNow SecOps or IRM implementations for enterprise clients.
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) preferred.
• ServiceNow Certified Implementation Specialist (CIS) - Security Incident Response, Vulnerability Response, or Risk and Compliance required.

Technical competencies & Personal attributes:
Demonstrate and articulate KPMG values as well as proven capability in:

• Personal effectiveness - Excellent report-writing and presentation skills.
• Risk management-lead in ensuring full compliance with KPMG quality & risk management requirements
• Capacity building - Takes a lead in building capability of team to future proof workforce and full utilization of existing workforce.
• Architecture discipline: able to design clean, scalable, best-practice ServiceNow architectures that avoid over-customisation.
• ServiceNow platform depth: expert-level knowledge of the Now Platform with specialisation in SecOps and IRM modules.
• Performance management - Be a performance manager to the team in line with performance management guidelines.
• Client technical engagement: comfortable presenting ServiceNow architecture and roadmap discussions to IT leadership and GRC teams.
• Market Intelligence: Demonstrate commercial awareness with sound knowledge of matters affecting the market.
• People management - Leadership & management skills.
• Collaboration: works effectively with delivery consultants, ServiceNow partner architects, and client platform teams.
• Alliance mindset: understands the commercial importance of ServiceNow Elite Partner status and protects it through delivery quality.
• Business development entrepreneurial mind-set and ability to identify opportunities and develop high quality proposals.
• Quality focus: naturally questions design decisions that introduce unnecessary complexity or Elite Partner certification risk.

Benefits
We offer:

• An exciting opportunity to work with a Big 4 firm on cutting edge clients across Africa.
• Unrivalled space to grow and be innovative.
• Opportunity for international travel.
• Exposure to multi-disciplinary client service teams.
• Continuous learning and development.