Service Fulfillment Engineer

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: Service Fulfillment Engineer

Location: Victoria Island, Lagos
Employment Type: Full-time

The Role

• You will be on the ground -installing, configuring, and activating ipNX customer services across fiber and wireless networks.
• This is a hands-on field engineering role where your work directly determines how customers experience ipNX from Day 1.

What You Will Do

• Conduct last-mile troubleshooting to ensure services meet quality and performance standards
• Mentor and guide a small team of interns in the field
• Update installation records accurately in CRM/ERP/OSS systems
• Liaise with NOC, Infrastructure, and Customer Care teams for seamless service delivery
• Execute end-to-end fiber and wireless service installations for enterprise and residential customers
• Install and configure CPEsrouters, switches, IP phones, and ONTs on customer premises

You Are the Right Fit If You Have

• Familiarity with fiber optic and wireless access technologies
• 1–2 years of hands-on experience in telecoms, ISP, or ICT service delivery
• Bonus: Cisco certification | NYSC/internship experience in an ISP or telecoms environment
• Solid understanding of IP networking -LAN/WAN, TCP/IP, DHCP, DNS
• Practical experience configuring routers, switches, and network connectivity devices
• Knowledge of troubleshooting tools -ping, traceroute, OTDR, cable testers
• BSc Degree in Computer Science, Computer Engineering, or related IT discipline - minimum 2.1

Do Not Apply If:

• You are not comfortable working in the field including occasional weekends
• You cannot independently configure basic router and switch settings.
• You have no hands-on networking or field installation experience

How to Apply
Interested and qualified candidates should send CV to: [email protected] using "Service Fulfilment Engineer | [Your Preferred Location (State name)]" as the subject of the email.

Note

• Apply before the deadline and please.
• Only shortlisted candidates will be contacted within 5 days of receiving application.