Senior Growth Manager

Location: Lagos
Employment Type: Full-time
Reports to: VP Growth
Direct Reports: Solutions Architect, Senior Solutions Architect, Product Managers, Engineering, Interns
Internal Relationships: Project Unit, Heads of Divisions, Engineering, Sales
External Relationships: Client Execs, Vendors

Job Summary

• This person will lead the development and execution of growth strategies across the entire customer journey, from acquisition to retention and loyalty. As a key member of the leadership team, the Senior Growth Manager will work closely with product, engineering and strategy to build, measure, and optimize growth efforts.
• The Senior Growth Manager will be responsible for driving user acquisition, engagement, and revenue growth for our B2B and B2C product.

Key Roles & Responsibilities

• Lead and develop a strong growth team.
• Develop and execute strategies to scale the company’s product by gaining adequate market shareand industry leadership.
• Stay up-to-date with the latest growth tactics and best practices in the industry.
• Collaborate with engineering and product teams to develop new features and product enhancements that drive growth.
• Design and run experiments to test different growth tactics and optimize performance.
• Design, measure, and optimize the customer journey across all channels and stages, from acquisition to retention and loyalty.
• Create and manage a growth dashboard to track key metrics and communicate progress to the leadership team.
• Collaborate with product, strategy, and engineering teams to identify, prioritize, and execute on growth opportunities.
• Develop and execute a comprehensive growth strategy to drive user acquisition, engagement, and revenue.
• Analyze user data and customer feedback to identify patterns, trends, and opportunities for growth.
• Lead the marketing team to develop and execute marketing campaigns that drive growth.
• Develop and maintain a deep understanding of our target customer segments and the competitive landscape.

Academic Qualifications

• Strong interpersonal and communication skills.
• Strong understanding of customer acquisition and retention strategies.
• Strong project management and team management skills.
• Bachelor's Degree in Business, Marketing, or a related field.
• Experience with A/B testing and experimentation.
• Strong analytical skills and experience using data to drive decision-making.
• Experience in the Fintech industry is a plus.
• Core strength and verifiable experience in scaling startups

Professional Qualifications:

• MBA, CCIE, CCNP, CCNA, MCSE, or any other relevant professional qualifications.

Experience:

• 5 years in an ICT Operating environment with hands on experience in Network Administration, Network Security, LAN/WAN optimization, Project delivery, Technical solutions designing, and executive management and at least 3 years in senior management positions, Knowledge of programming language.
• Minimum of 5 years of experience in growth or marketing roles, with at least 2 years of experience in a leadership role.

Skills & Competencies:
The competence proficiency levels required for the position of Team Lead Pre-Sales are defined using the following key terms:

• Teamwork – Mastery
• Communication – Mastery
• Credibility - Mastery
• Solution Architecting - Mastery
• Adaptability- Skill
• Self-Motivation - Mastery.
• Functional Technical Leadership – Mastery
• Business Skill - Mastery
• Presentation Skills - Mastery
• Interpersonal skills - Mastery
• Technical Sales - Mastery
• Analytical thinking – Mastery

Definition of competence levels is in Appendix 1
Awareness:

• Ability to describe the main elements of the area of expertise and their importance to the business; and
• Ability to recognize how and where competences in expertise are relevant to their own job.
• A good understanding of what is involved in an area of expertise and its relevance to the business.

Knowledge:

• Knowledge and ability to correctly use the terminology (vocabulary) of the area of Expertise.
• Ability to interpret and evaluate information and advice from experts in an area of Expertise.
• Ability to ask questions that test the viability of proposals in an Area of Expertise.
• Ability to hold an informed debate with experts in the Area of Expertise; and

Skill:

• Ability to solve imaginatively common technical /operational problems in the Area of Expertise, and
• Ability to translate guidelines and standards for the Area of Expertise into practical actions.
• Ability to consistently carry out the activities of an area of Expertise to the required standard.
• Ability to guide and advise others in operational /technical aspects of the Area of Expertise.
• Ability to perform satisfactorily majority of activities of the Area of Expertise.

Mastery:

• Ability to generate substantial improvements to local practices and procedures for the Area of Expertise.
• Ability to adapt practices from other markets or countries for use in the Area of Expertise; and
• Ability to creatively solve significant, complex, non-routine problems in the Area of Expertise.
• Ability to diagnose and resolve significant, unusual problems and to successfully adapt aspects of an Area of Expertise.