Revenue Operations Manager, Expansion and Retention

???? Description

• Own post-sales ARR reporting and dashboards
• Partner with CS/AM/Finance to streamline workflows
• Collaborate with CRO/VP CX to support renewals and expansion
• Improve data-driven visibility across the customer lifecycle
• Lead weekly/quarterly business reviews with leaders
• Design scalable post-sales processes and handoffs

???? Requirements

• 4+ years in Revenue/CS/Operations in a B2B SaaS
• Salesforce and Gainsight experience; SQL or analytics a plus
• Familiar with customer health metrics and churn indicators
• Strong cross-functional collaboration and project delivery
• Ability to derive insights and propose revenue opportunities
• Excellent communication to senior leaders

???? Benefits

• Health/dental coverage options (employee 100%, family 50%)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO 4 weeks; increases at year two
• Remote working friendly since 2012 #LI-REMOTE

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