Operations Manager (Logistics) Job

Staff-Recruit is a leading Human Resource and Management Consulting firm which provides a range of recruitment, selection, outsourcing, training & development solutions.

Job Location: Lagos
Employment Type: Full-time

Role Overview

• The Operations Manager will be the engine behind our day-to-day service delivery across all three business lines. You will own operational performance, process efficiency, and team execution - ensuring our Rescue, Refuel, and Fleet services consistently meet the standards our customers depend on.

Key Responsibilities

• Oversee end-to-end operations across Rescue (towing/roadside assistance), Refuel
• (PMS/AGO delivery logistics), and Fleet (SaaS client onboarding and support)
• Develop and enforce standard operating procedures (SOPs) across all service lines
• Manage field agents, dispatch coordination, and vendor/supplier relationships
• Monitor key operational KPIs (response times, delivery SLAs, fleet uptime) and drive continuous improvement
• Identify and resolve operational bottlenecks, escalations, and service failures in real time
• Coordinate closely with the Product, Tech, and Customer Service teams to ensure readiness for new features and service rollouts
• Support fleet client onboarding and ensure seamless service delivery for B2B accounts
• Manage inventory and asset utilisation — vehicles, fuel stock, and field equipment
• Prepare weekly and monthly operational reports for executive review
• Build and lead a high-performing operations team as the company scales

What We Are Looking For

• A Degree in Operations Management, Engineering, Business Administration, or a related field
• 4–7 years of operations experience, preferably in logistics, mobility, field services, or energy
• Strong understanding of last-mile logistics, dispatch systems, or fleet/fuel management
• Proven ability to manage cross-functional teams and third-party service providers
• Data-driven mindset — comfortable tracking KPIs, building dashboards, and making decisions from metrics
• Excellent problem-solving skills and the ability to stay calm under operational pressure
• Strong communication and stakeholder management skills
• Familiarity with operations or fleet management software is a plus.

Salary
N200,000 - N300,000 per month.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the email.