Quality Control Officer (QSR Organization)

We are recruiting to fill the position below:

Job Title: Quality Control Officer (QSR Organization)

Location: Chevron Drive, Lagos
Employment Type: Full-time
Department: Operations / Quality Assurance
Reports To:Operations Manager / Quality Assurance Manager

Job Summary

• The role involves monitoring daily operations, conducting inspections, identifying non-conformities, and implementing corrective actions across all outlets.
• The Quality Control Officer is responsible for ensuring that all food products, service processes, hygiene practices, and operational standards meet the organization's quality requirements, food safety regulations, and customer expectations.

Key Responsibilities

• Ensure proper personal hygiene and sanitation practices are maintained by all staff.
• Support management during regulatory inspections and audits.
• Monitor temperature logs for food storage, cooking, holding, and transportation.
• Assist in developing and updating quality control procedures and checklists.
• Verify that food products meet established quality, taste, presentation, and portion standards.
• Conduct regular shelf-life and product quality checks.
• Identify quality issues and work with outlet managers to implement improvement measures.
• Train staff on quality standards, food safety practices, and operational compliance requirements.
• Perform outlet audits and prepare detailed quality control reports.
• Monitor compliance with local health and safety regulations.
• Inspect raw materials and ingredients to ensure they meet quality specifications before use.
• Conduct routine quality inspections of food preparation, storage, packaging, and service processes.
• Investigate customer complaints related to food quality, safety, or service standards and recommend corrective actions.
• Maintain accurate records of inspections, audits, corrective actions, and quality performance metrics.
• Monitor compliance with food safety standards, HACCP principles, and company policies.
• Ensure cleaning schedules and sanitation procedures are properly followed.

Qualifications & Requirements

• Excellent report-writing and documentation abilities.
• Knowledge of HACCP, GMP, food safety regulations, and quality assurance principles.
• Ability to work independently and travel between outlet locations when required.
• Minimum of 2–3 years' experience in quality control, food safety, or restaurant operations, preferably within a Quick Service Restaurant (QSR) environment.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong attention to detail and analytical skills.
• Bachelor's Degree or HND in Food Science, Microbiology, Hospitality Management, Nutrition, Quality Management, or a related field.

Key Competencies:
Quality Assurance & Food Safety:

• Audit & Inspection Skills
• Communication SkillsTeam Collaboration
• Attention to Detail
• Continuous Improvement Mindset
• Report Writing
• Problem Solving
• Time Management
• Compliance Management

Working Conditions:

• Ability to stand for extended periods and work in fast-paced environments.
• Frequent visits to restaurant outlets, kitchens, storage facilities, and production areas.
• May require weekend, public holiday, or shift work based on operational needs.