Operations Executive

Job Title: Operations Executive

Location: Lagos
Employment Type: Full-time
Industry: Logistics & Supply Chain

Job Summary

• We are seeking a detail-oriented and proactive Operations Executive to oversee daily logistics operations and ensure the efficient movement of goods and timely delivery of services.
• The ideal candidate will coordinate with drivers, clients, and internal teams to optimize operational performance, resolve issues promptly, and maintain high service standards while supporting the company's operational objectives.

Key Responsibilities

• Track shipments and provide timely updates to customers and relevant stakeholders.
• Ensure compliance with company policies, safety regulations, and operational procedures.
• Identify operational challenges and recommend process improvements to enhance efficiency and service quality.
• Support continuous improvement initiatives to optimize logistics operations and customer satisfaction.
• Coordinate and oversee daily logistics and transportation operations to ensure efficient service delivery.
• Maintain accurate operational records, logistics documentation, and performance reports.
• Monitor deliveries and ensure the timely execution of assigned transportation and logistics activities.
• Resolve operational issues promptly and escalate complex matters when necessary.
• Liaise with drivers, customers, vendors, and internal teams to facilitate smooth operational processes.
• Monitor fleet and driver activities to ensure adherence to schedules and operational standards.

Person Specifications

• Proficiency in Microsoft Office Suite, particularly Microsoft Excel; experience with logistics or ERP systems is an added advantage.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Strong communication, coordination, and stakeholder management skills.
• 2 – 3 years of relevant experience in logistics, transportation, or operations management.
• Strong organizational, planning, and time management skills.
• Ability to multitask, prioritize responsibilities, and perform effectively in a fast-paced environment.