Operations Coordinator

We are recruiting to fill the position below:

Job Title: Operations Coordinator

Location: Lagos
Job Type: Full-time

Job Summary

• The Operations Coordinator supports all Operations Officers within the unit to ensure the smooth running of day-to-day operations and delivery of exceptional client service.
• The role is responsible for supporting the proper execution of pest management services in line with Boecker® standards and operational procedures.

Key Responsibilities
The Operations Coordinator will be responsible for the following:

• Implement the standards outlined in the Boecker® Operations Manual.
• Provide technicians with feedback concerning client complaints or operational issues.
• Identify recurring infestation cases or situations involving lack of client cooperation that require escalation to the Operations Manager.
• Represent Boecker® at exhibitions, forums, and industry-related events when required.
• Coordinate and follow up with clients regarding sanitation and proofing recommendations.
• Assist in reviewing Treatment Reports and flag any negative findings or inconsistencies.
• Suggest improvements to reports and forms based on client feedback and operational requirements.
• Assist in organizing operational and technical training sessions.
• Confirm scheduled appointments one day in advance in coordination with Operations Officers and Senior Operations Officers.
• Respond to client inquiries relating to services, complaints, and technical concerns.
• Maintain effective system data entry, electronic filing, and archiving systems.
• Update sanitation and proofing recommendation lists shared with clients alongside treatment reports.
• Receive technicians’ feedback after treatments, document observations, filter data, prepare reports, and circulate information through the appropriate channels when required.

Requirements & Qualifications

• Proficiency in customer service software, databases, and operational tools.
• Proven experience in customer service or operational support functions.
• Minimum of one (1) year experience in a related role.
• Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science, or a related field.
• Strong problem-solving skills with high attention to detail.
• Excellent verbal and written communication skills.