Manager, Customer Success (16-month contract)

???? Description

• Lead and develop a team of Customer Success Managers and Team Leads.
• Oversee daily team operations, weekly meetings, forecasting, and planning.
• Identify inefficiencies and design repeatable processes to improve ops.
• Build relationships with customers and resolve complex issues with cross-team partners.
• Voice of the Customer for the Plus Product roadmap; influence deliverables.
• Collaborate with Sr. Director to drive growth and add value along the journey.

???? Requirements

• 4+ years managing customer accounts; 3+ years leading ICs (Enterprise SaaS preferred).
• Proven low churn, high net revenue retention, and strong customer satisfaction.
• Strong leadership, coaching, and team-building skills.
• Excellent project management, problem solving, and change management.
• Customer-centric mindset; ability to map needs to outcomes across teams.
• Organized, detail-oriented; communicates well under pressure.

???? Benefits

• Competitive compensation: base, equity, team bonuses, and ESPP.
• Flexible PTO: 4 weeks plus holidays.
• Day 1 benefits: health, vision, dental; mental health support.
• 3 Paid volunteer days per year.
• Remote work from anywhere in Canada or Vancouver HQ.
• Learn and Grow fund of CAD 2,000 per year.

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