Key Account Operator Job

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Position: Key Account Operator

Job Location: Lagos

Overview

• Responsible for the operation and service management of key merchants and strategic accounts.
• Through deep collaboration and customized solutions, this role aims to increase transaction volume and strengthen long-term partnerships with key clients.

Key Responsibilities

• Manage daily operations and service support for key merchants and strategic clients, maintaining long-term relationships.
• Gain a deep understanding of client business models and needs, and provide customized payment solutions.
• Identify transaction growth opportunities through data analysis and drive client transaction expansion.
• Coordinate internal resources to resolve client issues, including device support, settlement processes, and system-related problems.
• Conduct regular client visits and business reviews to continuously optimize collaboration models.
• Monitor client transaction data and key performance indicators to ensure stable growth.
• Collect client feedback and drive product and service improvements.

Requirements

• Bachelor’s Degree or above, with at least 3 years of experience in payments, internet, or financial services account operations.
• Strong client relationship management and communication skills.
• Familiar with payment industry processes or acquiring business operations.
• Strong problem-solving and project management abilities.
• Able to work under pressure and maintain a results-oriented mindset.

Preferred Qualifications:

• Experience managing large merchants or chain clients.
• Background in payments or fintech industries.