Senior Customer Service Representative Job

Timeless Telecom was established in 2009 with the primary purpose of providing internet services. We started as an independent provider of last-mile, satellite-based, connectivity and access solutions for their mining and engineering clients in Nigerla. We are one of Nigeria's fastest-growing ISPs. We understand ICT technology, and we specalised in providing you with top-quality broadband, voice, as well as other related ICT equipment. What makes us unique is that we are an end-to-end provider, which means that when you deal with us, we own and manage your whole Telecoms and Broadband infrastructure.

We are recruiting to fill the position below:

Job Position: Senior Customer Service Representative

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are seeking experienced and results-driven professionals to join our growing team and support our service delivery and customer engagement operations.

Responsibilities

• Responsible for handling corporate customer complaints, ensuring timely resolution of issues, and maintaining strong customer relationships.

Requirements

• Not more than 40 years old
• Minimum of 1 year of experience in the Telecom / ISP sector in a similar role.
• Bachelor’s degree in Marketing, Communication, Business Administration, or a related field
• Strong communication, customer relationship, and analytical skills
• Ability to work effectively in a fast-paced and team-oriented environment.

What We Offer

• Salary: N180,000 – N300,000 / month (depending on experience) plus other benefits.
• Access to cutting-edge technology
• Professional growth and career advancement opportunities.
• A dynamic and collaborative work environment.

Method of Application
Interested and qualified candidates should send their CV / Resume to: [email protected] using the Job Position applied for as the email subject.

Note: Only qualified candidates will be contacted.