Help Desk Manager Job

Zinance Limited is a dynamic Information Technology and Consulting firm committed to delivering innovative digital solutions and strategic advisory services to businesses of all sizes.
We combine technical expertise with industry insight to help organizations improve performance, streamline operations, and achieve sustainable growth.

Job Location: Ikeja, Lagos
Employment Type: Full-time

Description

• We are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues.

Responsibilities

• Manage the help desk team and evaluate performance
• Ensure customer service is timely and accurate on a daily basis
• Recruit, train and support help desk representatives and technicians
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Provide customer feedback to the appropriate internal teams, like product developers

Requirements and skills

• Hands on experience with help desk and remote control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Team management skills

Salary
N100,000 - N180,000 monthly.

Method of Application
Interested and qualified applicants should forward their CV to: [email protected] using the Job Position as the subject of the email.