Head of Engineering Department

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• This role ensures maximum equipment reliability for clients, high-quality service delivery, regulatory compliance, and the strategic growth of the technical team.
• The Head of Engineering will lead the technical department, responsible for overseeing all security equipment installation projects, preventative maintenance programs, and emergency repair services.

Key Responsibilities
Operational Leadership & Strategy:

• Serve as a technical advisor to executive leadership, advising on new security technologies (AI, IP-based surveillance) and business growth opportunities.
• Direct all daily operations of the engineering department, ensuring projects and maintenance tasks are completed on time, within budget, and to high-quality standards.
• Develop and implement technical operational policies and procedures to standardize service delivery.
• Drive continuous improvement through Lean initiatives and Key Performance Indicators (KPIs) to reduce downtime and improve efficiency.

Installation, Commissioning & Maintenance Management:

• Oversee the design, installation, testing, and commissioning of security systems (CCTV, Access Control, Panic Alarms, Intrusion Systems).
• Develop and manage preventative maintenance schedules (PMs) for client assets to ensure 100% uptime.
• Ensure all installations and repairs comply with local safety standards, regulatory bodies, and industry benchmarks.
• Act as the escalation point for complex technical faults, system failures, and urgent repairs.

Project Management & Technical Support:

• Liaise with vendors, suppliers, and Original Equipment Manufacturers (OEMs) for spare parts management and training.
• Oversee surveys and prepare Bills of Quantities (BOQs) and technical proposals for new client prospects.
• Coordinate with Project Managers to ensure technical quality of subcontracted engineering services.

Team Leadership & Personnel Development:

• Develop training curriculums to improve team competency in new technologies (e.g., networking, biometrics).
• Manage, mentor, and evaluate the performance of field technicians, installation engineers, and technical support staff.

Budgeting & Financial Responsibility:

• Manage the inventory of installation equipment and MRO (Maintenance, Repair, and Operations) spares to prevent obsolescence
• Develop and manage the engineering department's annual budget, including maintenance revenue, staff training costs, and tool/equipment inventory.