Community Manager

Location: Lagos
Employment Type: Full-time

Role Summary

• From orchestrating vibrant social events to maintaining the physical environment, your goal is to make the office a destination where employees are genuinely excited to work.
• As the Community Manager, you are the heartbeat of our office ("the office baddie").
• Reporting to the Head of Brand and Comms, you will curate an exceptional, seamless office experience that ensures every team member and visitor feels welcomed, inspired, and supported.
• You are part host, part operator, and part culture builder, serving as the essential bridge between our physical workspace, our employees, and our brand.

Job Description

• Culture & Events: Plan and execute in-office events, team-building activities, and workshops aimed at fostering community spirit."
• Workspace Operations: Ensure the office is clean, organized, and fully functional; manage facility repairs and procurement in collaboration with the operations team.
• Community Connection: Facilitate connection between remote and on-site team members using digital platforms and internal directories.
• Relationship Management: Act as a proactive problem solver, resolving conflict and serving as an advocate for the employee experience."
• Feedback Collection: Gathering and analyzing feedback to improve services and facilities.
• Curate positive high value experience for all business stakeholders at every point of engagement.
• Hospitality & Front-of-House: Manage the front desk experience and serve as the first point of contact for employees and guests.
• Facilitate Local & International flight travel, hotel booking and visa application processes for various countries.

Key Requirements

• Organizational Multitasking: Juggling day-to-day front-desk duties, Tour bookings, and workspace management simultaneously.
• Experience with tools like Microsoft Teams and other workplace management software is an advantage.
• Community & Communication Tools: Familiarity with digital communication and member directories to keep remote and on-site workers connected (e.g., Slack, Google Workspace, or Microsoft 365)
• Exceptional Communication: The ability to clearly convey workspace rules, lead networking events, and foster a welcoming atmosphere.
• Event Planning & Facilitation: Organizing team bonding activities, social gatherings, and professional activities to keep the community vibrant and engaged
• 2 - 3 years experience in Local & International flight travel, hotel booking and working knowledge of visa application processes for various countries.
• Great interrelational and interpersonal skills.
• Empathy & Active Listening: Essential for understanding employees’ daily struggles, facilitating organic connections, and mediating conflicts.
• Administration, Hospitality, Luxury industry background and previous experience as a community manager, is a plus.
• Speedy Problem Solving: Whether it’s a Wi-Fi outage, an overbooked meeting room, or a guest complaint, the community manager needs to think on their feet and solve problems quickly and efficiently.