Community Manager

Job Title: Community manager

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Recommend products, style customers and communicate the story behind products.
• Support WhatsApp, Instagram and other approved digital-selling activities when required.
• Collect useful customer feedback and customer information.
• Meet individual and team sales targets.
• Build and maintain customer relationships.
• Convert store traffic and enquiries into sales.
• Follow up with existing and prospective customers.
• Maintain high standards of product presentation, merchandising and store readiness.
• Participate in activations, events and customer-acquisition initiatives.
• Welcome, understand and assist customers visiting the store.

Ideal Candidate Profile

• Strong communication and interpersonal skills.
• Confident, presentable, commercially driven and proactive.
• New customer acquisition, follow-up and repeat purchase.
• Must understand that the role involves active selling and customer acquisition
• Comfortable working shifts and weekends.
• Passion for fashion, styling and customer experience.
• Average order value and units per transaction.
• Previous retail or customer-facing experience is preferred.
• Conversion of store traffic into purchases.
• Customer-experience and store-presentation standards.
• Indicative performance measures • Individual and store sales targets.
• Preferably lives around Ikeja, Ogba, Agidingbi, Maryland or nearby areas