Anadach Consulting - Our client is a leading multi-specialty hospital in Abuja, dedicated to providing holistic and patient-centered care, especially for individuals living with chronic kidney disease.
They are recruiting to fill the position below:
Job Position: Front Desk Oficer
Job Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time
Job Summary
- The candidate must be a warm, organized, and service-oriented individual to join their team.
- This role requires someone who is excellent with people, confident with billing and cash handling, familiar with HMO processes, and capable of managing front desk operations.
- The ideal candidate is always smiling, has a pleasant disposition, and ensures every patient and visitor feels valued and respected.
- Their facility is fully equipped with an operational theatre, dialysis center, diagnostics laboratory, and endoscopy suite.
- They are committed to delivering high-quality healthcare services and are expanding their team to include passionate professionals who share their vision of excellence and compassion.
- As a result of this expansion and strategic initiatives aimed at delivering increased value to patient experience, career opportunities exist for high performing professionals that can contribute to a rapidly growing organization.
Key Responsibilities
- Serve as the first point of contact for patients and visitors, greet warmly and professionally.
- Register patients, schedule appointments, and manage patient flow efficiently.
- Answer phone calls, respond to inquiries, and direct calls or messages appropriately.
- Verify HMO coverage, process approvals, and liaise with HMO providers for patient billing,authorizations, and claims reconciliation.
- Generate bills for services rendered and collect payments (cash, POS, transfers).
- Issue receipts, balance daily transactions, and maintain accurate financial records.
- Assist patients with information about their bills, services, and next steps in their care journey.
- Handle patient concerns or complaints with empathy, tact, and professionalism.
- Maintain accurate and organized records, both for patient information and financial
- transactions.
- Coordinate with the clinical and administrative team for seamless service delivery.
Qualifications and Requirements
- Bachelor’s degree or HND in a relevant field
- Minimum of 1–2 years of experience in a similar role, preferably in a hospital or healthcaresetting.
- Solid understanding of HMO processes and healthcare billing systems.
- Experience with cash handling, billing software, and POS systems.
- Proficiency in Microsoft Office and hospital management software.
- Excellent interpersonal and communication skills, must be people-friendly and alwaysapproachable.
- Strong attention to detail, integrity, and the ability to work under pressure.
- Must have a cheerful personality and a natural ability to make people feel welcome.
Method of Application
Interested and qualified candidates should send their CVs to: [email protected] using the Job Position as the subject of the mail.
Note: Only shortlisted candidates would be contacted. Applications would be reviewed on a
rolling basis.
