Field Support Engineer Job

Spectranet Limited was awarded a License from the Nigerian Communications Commission in 2009 with the aim of promoting Internet Services in Nigeria. Over the last year, Spectranet has assessed and evaluated different technologies and mediums which would facilitate in providing the best data services best suited for Nigeria.

Job Locations: Festac, Ojo and Alaba - Lagos
Employment Type: Full-time

Description

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Responsible for supporting post-sales customer activity remotely and on-site. 3] Responsible for carrying out detailed Site Survey & maintain proper documentation
• Perform installation and implementation and network integration at customer’s site Function / Domain Reporting To Place of Posting Essential Attributes Desired Attributes Nigeria
• Promptly investigate, resolve & report any incidents, errors, events or deviations. 6] Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats. 9] Track and route problems and requests and document resolutions
• Prepare daily activity reports andInform management of recurring problems

Requirements

• Qualifications: HND, B.Sc Graduate in Electrical, Electronics, Computer ,Communication Info Tech.
• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player, Relevant Industry Experience, been on the front end handling customers and team.

Salary
Competitive.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using "Field support Engineer" as the subject of the mail.