Documentation and Report Officer

Cobranet Limited; a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe.

Our entire network topology is rugged, dynamic and fully redundant with negligible downtimes: content showing extremely high availability exceeding 99.5%. Our promise is to continue providing innovative solutions at the best feature-to-price and service-to-price ratio.

Location: Lagos
Employment Type: Full-time

Responsibilties
Data Recording & Job Management:

• Capture materials used per job and update inventory records accordingly.
• Maintain a complete log of all jobs — open, in-progress, completed, and cancelled — with correct dates, engineer assignments, and status.
• Record all incoming requests, job updates, fault logs, and closures in the job tracking system accurately and in real time.

Filing & Archiving:

• Conduct a monthly filing check to identify and correct any gaps or missing records.
• Archive all job cards, completion forms, fault reports, and project documents within 24 hours of job closure.
• Maintain an organized physical and digital filing system using consistent naming and categorization.

Reporting:

• Prepare the monthly performance dashboard covering KPIs, job volumes, SLA performance, and materials consumption.
• Compile the weekly department activity report for review by the Fiber Backoffice Team Lead before submission.
• Generate ad hoc reports when requested by the Team Lead or HOD.

Coordinator Backup:

• Cover all coordinator duties during absence — request intake, work order drafting, client appointment confirmation, and inter-departmental communication.
• Maintain sufficient familiarity with coordinator tools and contacts to step in without operational disruption.

Requirements

• Proficient in Microsoft Excel and Word. Experience with job tracking or CRM tools is an advantage.
• Minimum of an OND / HND in Business Administration, Information Management, or related fields
• A female is preferrable for gender equality.
• 1–2 years in an administrative, data entry, or records management role.
• Telecoms experience is an advantage.
• High attention to detail, organized, reliable, able to handle confidential data with discretion

How to Apply
Intrested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only qualified candidates will be contacted.