Field Collections Agent

2026-05-29
Warri, Nigeria
1–2
Banking & Finance

FairMoney Nigeria is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruitingto fill the position below:

Job Title: Field Collections Agent

Location: Warri, Delta
Employment type: Full-time (Hybrid)
Category: Operations

Role Summary

Responsible for driving recovery on delinquent accounts through structured field visits, customer engagement, and disciplined follow-ups, while actively managing portfolio roll rates to minimize migration across DPD buckets.

Key Responsibilities

Ensure compliance with internal policies and regulatory requirements
Escalate non-responsive or high-risk accounts where necessary.
Conduct daily field visits to defaulting customers (agents and merchants) to drive repayments.
Ensure accurate and timely reporting of all daily recovery activities on the designated collections management system.
Meet daily productivity targets (calls, visits, right-party contacts, promises to pay, and collections).
Prioritize accounts based on delinquency stage and recovery potential.
Negotiate repayment plans and settlements within approved guidelines.
Maintain accurate records of all activities and customer interactions.
Manage assigned portfolio to reduce roll rates and prevent movement into higher DPD buckets.
Verify customer information and update records to improve contactability.
Track, follow up, and convert promises to pay (PTPs) into actual payments.

Requirements
To excel in this role, you should meet the following criteria:

Bachelor’s Degree in any relevant field with 1–2 years’ experience in collections or field recovery.
Understanding of delinquency management and roll rates.
Strong negotiation and communication skills.
Proficiency in Microsoft Excel.
Self-driven, accountable, and comfortable working in a target-driven environment.
Strong analytical and problem-solving ability.

Benefits