Wema Bank Plc is a Nigerian commercial bank that provides a wide range of financial services to individuals, small and medium-sized enterprises, and large corporate organizations, combining traditional banking with strong digital innovation. The bank offers core services such as savings and current accounts, loans, cards, and payment solutions, while also supporting businesses through financing, working capital, and tailored financial advisory. A major part of its strategy is driven by its flagship digital platform, ALAT by Wema, which enables customers to access fully digital banking services, reflecting the bank’s focus on convenience, technology, and customer-centric solutions. Overall, Wema Bank positions itself as a forward-thinking institution committed to enhancing financial access, driving digital adoption, and supporting economic growth across various customer segments.
We are recruiting to fill the position below:
Job Title: Commercial Relationship Management Officer
Location: Abuja 1 & 2 (FCT)
Job Responsibilities
Sales management:
- To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
- Giving sales presentations to a range of prospective customers and engage in frequent storm
- Visiting clients and potential customers to evaluate needs or promote products and services
- Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met.
- To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
- Strong communication and interpersonal skills and the ability to build and maintain relationships
- Effectively convert service recovery to business opportunities and sustain client loyalty.
- Coordinating sales efforts with marketing programs
- Manages and maintains current commercial business relationships and seek new accounts through sales
- This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Risk management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
- Adhering to the Bank’s policies and procedures
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Ensure all documentation is valid and complete in assigned portfolio.
- Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
Financial management:
- Analyze financial statements of new customers and evaluate all loan documents.
- Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
- Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
- Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
Customer service:
- Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
- Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
- Deliver and always maintain customer service standards, for improved service delivery.
- Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
People management:
- Role model and live the Bank’s values while adhering to all corporate HR policies
- Collaborate with peers in the branch to ensure effective support and service delivery.
- Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
- Exhibit Good leadership skill.
Requirements
Qualifications and skills:
Below are qualifications required to work as a Commercial, RMO:
- Professional Certification: CIBN
- Digitally Savvy
- A commitment to excellent customer service
- Superb interpersonal skills.
- Specialized knowledge: Minimum of 3 - 8 years cognate experience
- Good communication skills
- Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
- Strategic thinking and ability to analyze and solve problems quickly
- Ability to work well with others and lead a team.
- Experience: Sales and Marketing
Benefits
- Company Events: At Wema Bank, we engage in team-building activities, networking opportunities, and celebrations that foster a strong workplace culture.
- Year-End Bonus (13th Month): As a Knight, there is an opportunity for you to enjoy an additional allowance as a reward for your dedication and hard work.
- Leave Allowance: Financial support when you take your well-deserved time off.
- Elderly Care: At Wema Bank, our robust HMO plans include a provision for elderly care, allowing you to enroll one of your parents under your health coverage.
- Competitive Pay: Attractive salary packages that reflect your skills, experience, and contributions.
- Healthcare: We have a comprehensive medical coverage to ensure you, and your loved ones stay healthy.
- Parental Leave (Paternity & Maternity): Paid leave to support new parents, allowing them time to bond with their newborns.
- Profit Sharing: A share in the bank’s success, ensuring you, as an employee, benefit from the company’s growth.
Application Deadline:
29th June, 2026.
