Customer Service Associate (Health Information Management)

We are recruiting to fill the position below:

Job Title: Customer Service Associate (Health Information Management)

Location: Warri, Delta
Employment Type: Full-time

Job Summary

• The successful candidate must possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.
• The ideal candidate will be responsible for handling inquiries, resolving complaints professionally, and ensuring excellent customer experience while supporting the smooth operation of front desk and customer service activities.
• We are seeking a smart, proactive, and customer-focused Customer Service Associate to serve as the first point of contact for customers and clients.

Key Responsibilities

• Respond promptly to customer inquiries through physical interaction, phone calls, and digital platforms
• Provide accurate information regarding company products and services
• Maintain proper customer records and documentation
• Maintain a professional appearance and uphold the company’s customer service standards
• Handle customer feedback and ensure customer satisfaction at all times
• Resolve complaints efficiently and escalate complex issues where necessary
• Build and maintain positive relationships with customers and clients
• Perform other duties as assigned by management
• Support administrative and operational activities within the department
• Welcome and attend to customers and visitors professionally

Requirements

• Strong interpersonal and problem-solving abilities
• HIM (Health Information Management) Certification is mandatory
• Must reside in Warri, Delta State or its environs, as accommodation will not be provided
• Professional appearance and positive attitude
• Minimum of HND / Bachelor’s Degree in Business Administration, Mass Communication, Marketing, Health Information Management, or related discipline
• Good knowledge of Microsoft Office applications
• Ability to work independently and within a team environment
• 1–3 years relevant customer service experience
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Ability to multitask and work under pressure

Skills and Competencies:

• Professionalism and integrity.
• Customer relationship management
• Attention to detail
• Teamwork and collaboration
• Effective communication skills
• Conflict resolution ability

Benefits

• Continuous training and development
• Career growth and advancement opportunities
• Professional and supportive work environment
• Health and welfare benefits.
• Attractive and competitive salary package