CX Design Analyst

We are recruiting to fill the position below:

Job Title: CX Design Analyst - Internal UX & Process Optimization

Job Identification: 1788
Location: Lagos

Job Requirements
Education:

• Bachelor’s Degree in Business, Design, or related fields
• Professional certifications (e.g., Lean Six Sigma, Agile, UX Design)
• AI Certification.

Experience:

• 2 years’ experience in conducting user journey reviews, service design, and pre-/post-deployment evaluations.
• 3+ years of progressive experience in strategy, customer experience, user experience design, journey optimization, product/service design or related roles preferably in financial services or large enterprise environments.
• Proven track record of leading cross-functional initiatives and delivering measurable improvements

Requirements:

• Experienced in conducting internal user journey reviews and usability testing to uncover pain points and improvement areas.
• Strong understanding of internal platforms, collaboration tools, and the evolving digital and regulatory landscape.
• Proven ability to build and maintain strong relationships with cross-functional teams and stakeholders.
• Proficient in tools like MS Office Suite, Figma, and related design tools.
• Knowledgeable in user journey review methodologies and capable of developing visual tools such as journey maps and service blueprints.
• Skilled in storytelling and presentation, with the ability to socialize complex concepts through compelling narratives and visualizations.
• Strong ability to communicate complex and detailed information in a clear, engaging, and accessible manner across technical and non-technical audiences.
• Deep user-centric orientation with a passion for continuous improvement and delivering meaningful internal experiences.
• Proficient in Lean, Six Sigma, and Agile methodologies to support structured user journey optimization.
• Skilled in evaluating qualitative data to inform decision-making and support journey measurement.
• High level of integrity, professionalism, and interpersonal effectiveness.