Customer Service Representative (CSR) Job

Aureole Consulting is a leading Pan African HR Consulting organization We specialize in talent acquisition services, Outsourcing Services, Executive Search, Social Media Job Advertisement, writing job and scholarship application documents, and HR consulting. Our aim is to revolutionize HR consulting in Africa.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (CSR)

Job Location: Samonda, Ibadan, Oyo
Employment Type: Full-time

Job Summary

• We are looking for a proactive and customer-focused Customer Service Representative to handle inquiries, resolve complaints, and ensure a seamless customer experience across all touchpoints.

Responsibilities

• Attend to customer inquiries via phone, social media, and other channels
• Resolve customer complaints promptly and professionally
• Provide accurate information about products and services
• Maintain a high level of customer satisfaction and follow up when necessary
• Record, track, and document customer interactions and feedback
• Escalate complex issues to the appropriate team when required

Requirements

• Good communication and interpersonal skills
• Strong problem-solving ability and a customer-first mindset
• Basic computer knowledge (Microsoft Office, social media platforms)
• Ability to multitask and work in a fast-paced environment
• Prior experience in customer service is an added advantage.

Salary
N100,000 monthly.