Crew Operations Support

We are recruiting to fill the position below:

Job Title: Crew Operations Support

Location: Port Harcourt, Rivers

Description

• As a Commercial Operator, you will be accountable to the Commercial Operations Manager for the daily operations and voyage performance of each vessel assigned to you.

Responsibilities
Your key responsibilities include:

• Maintaining thorough voyage records using accepted documentation methods, including SharePoint, software tools, and emails, under company guidelines.
• Promote cost leadership within the commercial operations team and establish professional relationships with stakeholders.
• Be physically present five days a week in our London HQ
• Ensure compliance with company procedures, prepare voyage-related invoices, and assist in closing commercial claims.
• Record off-hires, ensure timely submission of VMS reports, and manage bunker requirements.
• Preparing, adjusting, reviewing, and issuing voyage-related invoices.
• Be available outside of regular office hours as required by the demands of the role, as would be expected in any commercial shipping role
• Monitoring vessels for idle time and slow steaming and submitting timely requests to charterers for remedial or preventative measures.
• Communicate with external parties, including vessels, charterers, and brokers, to optimize voyage performance.
• Ensuring compliance with company procedures, including bills of lading, letters of protest, and letters of indemnity, and liaising with all parties when necessary.
• Keeping the Voyage Management System up to date and reporting any shortcomings to the Operations Manager promptly.
• Review and issue voyage instructions, monitor time charter parties, and assess vessel performance against requirements.
• Establishing relationships with charterers and attending owners/charterers' meetings or other forums as required by the Operations Manager.
• Managing bunker requirements for assigned vessels by identifying suitable bunker delivery ports and negotiating best prices to the owner's advantage.
• Working with the Head of Operations and Operations Managers to close out all assigned GAPS and Macro outstanding.
• Maintaining professional relationships with charterers, customers, agents, and other industry professionals.
• Maintain accurate voyage records using accepted documentation methods.
• Ensuring proper control and recording of all voyage-related invoices/payments in the VMS system.
• Monitoring re-billable costs and ensuring timely rebilling to necessary parties while notifying the claims team.
• Assisting in the closure of any necessary commercial claims.
• Appointing and liaising with approved port agents, security guard companies, and other vendors to ensure cost-effective and smooth operational turnaround.
• Completing assigned forms promptly and ensuring readiness for review by the management team.
• Monitoring vessel availability for trading and reporting any shortcomings to the Commercial Operations Manager promptly.
• Promoting cost leadership within the commercial operations team.
• Collaborate closely with charterers and vessel master’s regarding voyage planning and instructions for company-owned and time-charter in operated vessels.
• Conducting ship-shore compatibility work as needed and coordinating with charterers and terminals to ensure compliance with vessel acceptance and terminal compatibility requirements.
• Collaborating with insurance on voyage-related matters to ensure timely notifications and arrangement of premiums.

Qualifications & Experience
Essential:

• 5–7 years’ experience in offshore marine operations, vessel management, or a similar role.
• Knowledge of Nigerian maritime regulations and offshore industry practices.
• Strong understanding of offshore support vessels (OSVs), marine logistics, and operational readiness.
• Excellent communication, leadership, and problem?solving skills.
• Demonstrated experience working with captains and crew in a shore?based support capacity.

Preferred:

• Familiarity with DP vessels, AHTS, PSV, or other offshore fleet types.
• Seagoing experience (e.g., Deck Officer, Marine Engineer) is a strong advantage.
• Experience supporting chartering or commercial marine activities.

Key Competencies:

• Commercial awareness
• Operational leadership
• Stakeholder engagement
• Strong organisational and planning skills
• Maritime regulatory knowledge
• Ability to work independently in a fast?paced offshore environment
• Crisis and incident management

Benefits

• This is a unique opportunity to be part of a high-impact team at the heart of the business. The role offers exposure to strategic decision-making and the potential for career progression within the organization.
• This is a unique opportunity to be part of a high-impact team at the heart of the business. The role offers exposure to strategic decision-making and the potential for career progression within the organization.