Skache Integrated Services Limited, a Human Resources company, is recruiting suitable candidates to fill the position below:
Job Position: Business Operations Lead
Job Location: Lagos
Employment Type: Full-time
Job Summary
- We are seeking a strategic Business Operations Lead to lead our dynamic team and drive growth across our physical store, and online channels.
- This role requires a strategic leader with a passion for retail, textiles, and digital innovation. You will oversee daily operations, optimize profitability, and ensure seamless coordination between in-store and online sales.
Key Functions
Team Leadership & Coordination:
- Manage and mentor a team of sales attendants, shop assistants, inventory manager, and part-time business development personnel.
- Conduct daily briefings, assign tasks, and monitor performance. ? Foster collaboration between in-store staff and digital/online teams.
Store Operations & Efficiency:
- Oversee daily operations of the physical outlet, ensuring smooth workflows and excellent customer service.
- Optimize staffing schedules to align with peak sales hours and customer footfall.
- Implement cost-saving measures without compromising quality.
Digital Channel Management:
- Coordinate with the website team to ensure product listings, inventory updates, and order fulfillment align with physical store operations.
- Oversee Instagram and WhatsApp channels (e.g., promotions, customer queries, content calendars).
- Collaborate with the part-time business development person to execute growth strategies (e.g., partnerships, seasonal campaigns).
Inventory & Supply Chain Oversight:
- Work closely with the inventory manager to maintain optimal stock levels, minimize waste, and ensure timely replenishment
- Monitor trends to forecast demand (e.g., seasonal fabrics, popular designs).
Financial Accountability:
- Track daily/weekly sales performance across all channels.
- Prepare monthly profitability reports and identify areas for improvement.
- Manage budgets for staffing, inventory, and marketing.
Customer Experience:
- Ensure seamless integration of online and offline customer journeys (e.g., in-store pickup for online orders).
- Address escalated customer complaints and feedback.
Qualifications:
- Experience: 3–5 years in retail management, preferably in textiles, fashion, or lifestyle sectors.
- Proficiency in inventory management software and e-commerce platforms
- Strong leadership, communication, and problem-solving abilities.
- Familiarity with social media marketing.
- Education: Bachelor’s degree in Business Administration, Retail Management, or related field (preferred).
Method of Application
Interested and qualified candidates should forward their Resume to: [email protected] using the job title as the subject of the mail.
