Junior Hub Manager Job

Jaza is a solar energy start-up working to power Sub-Saharan Africa. We build solar-powered shops which charge batteries customers use to power their homes. In 2022, we achieved over 1.5 million battery swaps, providing approximately 186,000 people access to clean, affordable energy. We employ women from each community (known as Jaza Stars) to run the service, empowering our team to become leaders, entrepreneurs and drivers of economic growth within their communities. We’ve already successfully entered the Nigerian market, piloted several sites here and will grow to hundreds of locations over the next year. To support this expansion, we’re planning to hire over 200 people over the next 6 months.

Job Role

• The Junior Hub Manager is the second layer of the front-line team directly managing the launch of new Hubs/Shops and supporting growth toward Hub profitability.
• A Junior Hub Manager has an entrepreneurial mindset that drives new ideas to have a successful new Hub launch and enforces brilliant basics on Hub Operational Standards
• A Junior Hub Manager has to demonstrate leadership capabilities by supporting jaza stars on best practices that help towards hub growth. Junior Hub Manager has to have the ability to recruit, train and coach other Jaza stars in his/her cohort.
• They will be responsible for managing Hub's growth which is increasing the number of active customers per respective Hub, Hub profitability and Jaza stars coaching at her respective cohort.

Roles and Responsibilities

• Support Hub growth through customer acquisition initiatives to have an average of 130 active customers L7. Conduct door-to-door sales with Jaza stars at your respective cohort to grow the number of active customers towards 130 L7.
• Managing customer retention by proactively following up with churned customers and support revenue growth at the Hub level through the implementation of membership renewal and changing customers' adaptation from pay-per-swap to memberships to have an average of 1M monthly recurring revenue and >$2.8 ARPU
• Own Hub profitability and support Jaza stars on best practices to grow the Hub revenue emittance balancing
• 100% compliance with lost and missing packs metrics
• Coaching Jaza stars best practices that work to have a profitable Hub on Sales (Sharpening sales pitch - removing customers blocks, closing sales & customer registration/signup)
• Coaching Jaza stars on Customer service - (Proper customer and product education, Proper language and tone to use, answering questions, and resolving/ reporting complaints on time and leading by example on the Jaza behaviours and compliance with the SOPs.
• Coaching Jaza stars on inventory management (Following packs scanning schedule, following up on missing packs at customers, following Pack in Pack out process, packs rotation, reporting defective packs at the hub and identifying tempered packs.
• Flag any dilemma which limits Hub growth/ reliable service to the regional coordinator.
• Own jaza stars recruitment process from advertisement, interviews and Jaza stars training.
• Attend Hyper care meetings, providing clear action plans toward hubs growth, sharing the progress feedback and flag dilemmas.

Qualifications

• Bachelor Degree or its equivalent in sales, Administration, Marketing or any other related discipline.
• Minimum of 5 years of experience in Sales, Customer Relations, Entrepreneurship or other related fields.
• Strong leadership capabilities with experience leading, managing or training a team previously.
• Excellent communication and interpersonal skills, with the ability to collaborate with people from diverse backgrounds.
• Data-driven and can make analytical decisions.
• You are excited about our mission of increasing access to energy and employment for women.