Whatsapp & Social Media Sales Representative Job

House of Born2fro is a company that specializes in Plant powered care for All African Hair types and styles. we produce a diverse range of Hair treatments and repair products from Shampoos to sprays, conditioner & so much more. We are an Ecommerce first business with footprints in South Africa, Kenya and Nigeria.

Job Location: Hybrid - Lagos
Employment Type: Full-time

Description

• We are recruiting for the role of a social media Sales Representative (Hybrid Role)
• The Sales Representative serves as the first point of contact for customers making enquiries through WhatsApp, Instagram DM(s), Facebook Messages and other Social Media Channels
• Our social media sales rep(s) are expected to demonstrate a general authority about Hair care in general before proceeding to sell the product benefits.
• They are also expected to Suggest the right products by explaining the science and sharing reviews. A key performance indicator will be measured by how many enquiries are converted into purchasing customers

Responsibilities
Customer Sales & Product Recommendations:

• Build trust with customers by giving smart answers to their problems and Hair related questions.Demonstrate Hair authority and Knowledge to make them feel comfortable on our platform
• Understand customer needs through effective questioning
• Recommend suitable products based on hair type, hairstyle, concerns, and customer goals
• Explain product benefits, usage and expected results clearly and accurately
• Guide customers through the purchasing process; upsell and cross-sell relevant products where appropriate
• Label and organize customer conversations appropriately

Customer Service & Order Support:

• Assist customers with order placement and payment processes
• Follow up on pending enquiries and dormant customers
• Support purchasing customers by following up on their shipment and updating them on the delivery status

Performance Expectations

• Achieve response time targets
• Meet sales conversion goals
• Follow established sales and customer service procedures
• Maintain high levels of customer satisfaction

Working Arrangement:

• The role operates on a rotating five-day work schedule (Shift A) Monday to Friday and (Shift B) Wednesday to Sunday
• This rotation means the successful candidate will work some weekends and have alternate weekends off.
• Working hours are 8:00 AM to 10:00 PM with a break period of two hours per day
• The representative is expected to remain available, responsive, and actively engaged during scheduled working hours
• This is a hybrid role, mostly remote; but occasionally, you may be required to come into the office especially for training session.

Note
Final Recruitment will be based on product knowledge:

• Shortlisted candidates will be trained on General Hair care and the House of Born2fro product range. At the end of the study and training session, they are expected to develop a strong understanding of:
• Basic hair care education and customer guidance
• Different African hair types and styles
• Common hair concerns and challenges
• Product ingredients and benefits The role of each product within a healthy hair care routine
• Recommended product combinations and treatment routines

Benefits

• Salary: N150,000 Monthly.
• Monthly Data would be provided.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Positionas the subject of the email.