Pension Administrator

We are recruiting to fill the position below:

Job Title: Pension Administrator

Job Requisition ID: R202950
Location: Lagos
Job type: Full-time

Job Description
What’s the role:

• As a Pension Administrator, you will help support the Finance function in Continuous Improvement, integrating the improvement agendas of Process, Data, Systems and People, the core elements of Operational Excellence.

What you’ll be doing
Pension Administration & Operations:

• Provide end-to-end administration of pension matters, including liaison with Pensioner Association offices across the country
• Ensure timely processing of pensioner requests, enquiries, and complaints
• Liaise with IT to deliver and manage an effective and efficient Customer Relationship Management (CRM) Tool
• Manage the SNCPFA website and ensure contents are updated regularly
• Conduct routine existence verification for about 4,200 pensioners
• Support the delivery of annual pensioner surveys and quarterly pensioner engagement sessions

Stakeholder & Relationship Management:

• Build and maintain effective working relationships with internal and external stakeholders, including PENCOM, Shell HR, and Pensioner Associations
• Provide technical support to Pensioner Associations, including representing SNCPFA at meetings as required

Contract & Reporting Responsibilities:

• Act as Contract Holder for the annual calendar production and distribution, and other service contracts that enhance pensioner value propositions
• Prepare and submit periodic regulatory reports to PENCOM
• Manage vendor and contract performance in line with CMCP requirements

What you bring

• Minimum 8 years’ relevant experience with a degree in Administration, Social Sciences, or related field; postgraduate qualification is an advantage
• Strong business partnering skills, building relationships across internal and external stakeholders, with a focus on outstanding service delivery and continuous improvement.
• Excellent written and verbal communication skills in English, with the ability to perform effectively under ambiguous, pressured, or emotionally sensitive conditions.
• Working knowledge of contracting processes (CMCP), with strong negotiation, influencing, and stakeholder management skills.
• Proven experience managing Defined Benefit (DB) pension schemes with strong knowledge of PENCOM regulations, guidelines, and circulars
• Strong interpersonal skills, including the ability to manage and empathize with an ageing pensioner demographic in sensitive situations.
• Proficient in digital/IT applications, leveraging technology to improve service delivery and overall pensioner experience.
• Demonstrated commercial mindset, including evaluating supplier solutions, optimizing cost and service quality, and delivering results through suppliers and stakeholders.

What We Offer

• Work at the forefront of technology, trends, and practices
• You’ll be able to balance your priorities as you become the best version of yourself.
• Continuously grow the transferable skills you need to get ahead
• Progress as a person as we work on the energy transition together
• You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet.
• Take advantage of paid parental leave, including for non-birthing parents
• Collaborate with experienced colleagues with unique expertise
• Grow as you progress through diverse career opportunities in national and international teams
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself
• You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world
• Benefit from flexible working hours, and the possibility of remote/mobile working
• Gain access to a wide range of training and development programmes