Banquet and Events Manager

Location: Lagos
Employment Type: Full-time

Responsibilities

• Strengthening repeat business through professional client engagement, service recovery and continuous improvement.
• Ensure compliance with food safety, health and safety, licensing, security and organizational procedures.
• Protect event profitability through accurate forecasting, labour deployment, stock control and waste reduction
• Deliver consistently high standards of event preparation, service and guest satisfaction.
• Build a trained, disciplined and service-oriented events team capable of handling multiple functions.
• Translate banquet event orders, contracts and client instructions into executable operational plans.

Key Job Functions and Activities

• Commercial and Cost Management
• Compliance, Safety and Asset Protection.
• Event Execution and Guest Experience
• People Leadership and Performance
• Event Planning and Coordination

Requirements

• Typically 5–8 years’ progressive hospitality or event-operations experience, including at least 2–3 years in a supervisory or management role.
• Bachelor’s Degree or Higher National Diploma in Hospitality Management, Hotel Management, Event Management, Business Administration or a related discipline.
• Strong written and spoken English. Additional local or international language capability is an advantage.
• Relevant training in food and beverage service, event operations, customer experience, health and safety, food hygiene or project management is an advantage.
• Experience managing high-volume banquets, conferences, weddings or premium events is strongly preferred.
• Proficiency in Microsoft Office and working knowledge of property management, pointof-sale, event management, scheduling or inventory systems.
• Food safety/HACCP certification and first aid or health-and-safety certification are desirable. Responsible alcohol-service certification is desirable where applicable.