Workforce Manager (Remote)

We are recruiting to fill the position below:

Job Title: Workforce Manager

Location: Lagos (Remote)
Employment Type: Full-time

About the Role

• A high-growth technology firm is seeking a hybrid professional to manage a sub-regional workforce of data collectors and field agents.
• This role is a blend of HR strategy and operational community management.
• You will be tasked with building the scalable architecture required to manage a large-scale field team while ensuring high engagement and quality assurance.
• If you know how to build career paths for distributed teams and turn training into performance, this role is for you.

Key Responsibilities

• Create a scalable organizational architecture, including the design of organograms for state and zone managers.
• Develop clear career paths and professional development structures for the field workforce.
• Design and execute L&D programs and motivation initiatives, such as leaderboards, for field agents.
• Build and manage monitoring systems to track performance and ensure high-level quality assurance.
• Efficiently manage underperformers and streamline workforce operational workflows.

Requirements

• 5–7 years of experience in HR, Community Management, or Workforce Operations.
• Significant experience in Project Management is highly advantageous.
• Experience in developing L&D programs for distributed or field-based teams.
• Strong analytical skills for monitoring performance metrics and quality assurance.