Telesales Representative

Location: Okota, Isolo, Lagos (On-site)
Employment Type: Full-time
Department: Customer relations
Reports to: Team lead/Supervisor

Job Summary

• This role requires excellent communication skills, persuasive ability, and a strong customer service orientation to achieve set sales targets and contribute to business growth.
• The Telesales Representative is responsible for promoting and selling the company’s products over the phone, managing customer inquiries, and closing sales orders.

Key Responsibilities

• Follow up on leads and maintain active communication with customers to close sales.
• Handle inbound and outbound sales calls professionally and efficiently.
• Coordinate with logistics and customer service teams to ensure smooth order processing and delivery.
• Understand customer needs and recommend suitable products or solutions.
• Contact potential and existing customers to inform them about products, promotions, and offers.
• Meet or exceed individual and team sales targets and KPIs.
• Accurately record customer information and order details in the CRM system.
• Build and maintain strong relationships with customers to encourage repeat business.
• Provide feedback from customers to the sales and marketing teams for product improvement.

Key Performance Indicators (KPIs)

• Sales conversion rate
• Number of calls made per day/week
• Revenue generated
• Customer retention and repeat purchase rate
• Accuracy of order processing

Requirements

• Proven experience in telesales, telemarketing, or customer service (preferably in FMCG, retail, or cosmetics).
• Strong persuasive ability and confidence in closing sales.
• Minimum of OND / NCE; a Bachelor’s degree in Business, Marketing, or a related field is an advantage.
• Good computer literacy and familiarity with CRM or call management software.
• Applicant must reside within and around Okota/Isolo.
• A positive attitude and resilience in handling rejection.
• Excellent communication, negotiation, and interpersonal skills.
• Goal-oriented, self-motivated, and able to work under minimal supervision.