Technical Expert, Distributed

We are recruiting to fill the position below:

Job Title: Technical Expert, Distributed

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• Working closely with Product Competence Centers, Service Engineers, and Field Service Representatives, you will help improve equipment reliability, optimize maintenance strategies, and identify service growth opportunities while ensuring high levels of customer satisfaction.
• As a Technical Expert – Technical Support, you will serve as the primary technical focal point for assigned customers and field service activities within the Distributed Products portfolio.
• You will provide first-line technical support, coordinate outage preparation and execution, analyze equipment performance, and support field teams in resolving complex technical issues.

How You'll Make An Impact

• Review Field Service Reports to ensure technical quality, consistency, and completeness
• Capture lessons learned and contribute to continuous improvement of outage execution and fleet reliability
• Support project planning, overhaul preparation, scope definition, risk assessments, and repair recommendations
• Track and communicate technical bulletins, fleet advisories, and engineering recommendations
• Review oil analysis reports, RDS alerts, and diagnostic reports to assess equipment health and recommend corrective actions
• Act as the Tier 1 technical support focal point for assigned customers, Service Engineers, and Field Service Representatives
• Provide technical guidance during outage execution, inspections, commissioning activities, and troubleshooting interventions
• Provide technical support during customer discussions, proposal development, modernization initiatives, and service opportunity identification
• Monitor equipment availability and reliability by analyzing operational performance and maintenance data
• Support troubleshooting activities and return-to-service efforts during planned and unplanned maintenance events
• Develop tailored outage plans based on equipment condition, customer operational history, and fleet experience
• Take ownership of technical issues and coordinate timely resolution with Product Competence Centers and engineering specialists

What You Bring

• Strong technical knowledge of rotating equipment, particularly gas turbines and auxiliary systems
• Experience supporting maintenance planning, outages, or reliability improvement initiatives is highly desirable
• Strong troubleshooting, analytical, and problem-solving capabilities
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Power Engineering, or a related engineering discipline
• Willingness to travel occasionally to customer sites when required
• Experience in Field Service, Technical Support, Service Engineering, Maintenance Engineering, or a similar industrial environment
• Excellent communication and stakeholder management skills
• Fluent English, both written and spoken
• Ability to interpret technical documentation, maintenance reports, operational data, and diagnostic findings

Soft Skills:

• Proactive approach to continuous improvement and knowledge sharing
• Customer-focused mindset with excellent relationship management abilities
• Strong organizational and coordination capabilities
• High level of ownership and accountability
• Strong analytical and critical thinking skills
• Excellent communication and collaboration skills across cross-functional teams
• Ability to prioritize multiple technical issues in a fast-paced environment
• Adaptability within a global and multicultural organization.